Globalchange.com call centre disasters and why customer relationship management is often destroyed by robot answering machines. reality check. keeping customer focus. customer relations. building customer loyalty and improving customer retention programmes with better customer satisfaction scores. w...
Young literate teenagers join the indian call centres for a quick buck and they get it. what do they lose? and why? british callers may be infuriated when they discover that the company they are telephoning has moved its customer service centre to india. but their frustration is as nothing compared ...
A criminal gang selling uk credit card details stolen from indian call centers has been exposed by an undercover bbc news investigation. reporters posing as fraudsters bought uk names, addresses and valid credit card details from a delhi based man after receiving a tip off. the seller later denied a...
Excerpt from should i worry about... with richard hammond. richard goes to work in an aa call centre for the day to see how stress in the workplace affects our lives
Clip from a movie. two guys working in a call center. the movie is called big nothing . it stars david schwimmer and simon pegg. check it out at imdb.com
Another hilarious smack the pony sketch. doon shows us why you should never put a whole doughnut in your mouth, as she gets hungry while waiting for the phone to ring in a call centre. if you love this clip, please do go out and buy smack the pony on dvd.
Actual leaked phone conversation. panamanian call center rep insults an american customer trying to buy a pc computer. i can believable, like a little girl. by juan francisco de la guardia